Support
Most questions are answered below. For anything else, write to hello@nouvelou.com from the email address on your account and we usually reply within two business days.
Email hello@nouvelou.com. Include the email address you use for Nouvelou, and for a billing question the date and amount of the charge. Replies come from the same address.
Venith Emmerce LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States.
There is no password. Enter your email on the sign-in page and we send you a one-time code. If it does not arrive within a minute, check your spam or promotions folder, then request a new one. Use the same email you used at checkout.
If you subscribed on the Nouvelou website, open the Account page in the app and choose cancel. If you cannot get into the app, email us for help cancelling your website subscription. If you subscribed through Apple or Google Play, cancel through Apple subscriptions or Google Play subscriptions. Cancelling stops renewal. Your access continues until the end of the period you already paid for.
You can delete your account from the Account page in the app, or without opening the app from the delete account page, which emails you a confirmation link. Deletion removes your account, quiz answers, plan, progress and any health and wellness entries. If you subscribed on the Nouvelou website, deleting your account also cancels your Stripe subscription. Deleting your account does not cancel an Apple or Google Play subscription. To stop future store charges, cancel through Apple subscriptions or Google Play subscriptions. You can delete your account immediately even if you have not cancelled your store subscription. Records we must keep for tax reasons are kept without a link to your account.
Charges appear on your statement as NOUVELOU. Your receipt comes from Stripe and shows the price you paid and the renewal price. Charges are non-refundable except where the law gives you a refund right. If you believe a charge was made in error, email us within 14 days of the charge. The cancellation and refund policy has the details, and pricing lists every plan.
Nouvelou runs in a current version of Safari, Chrome, Edge or Firefox, on phone and desktop. If a session will not load, refresh the page, and if it keeps happening tell us which device and browser you are on and which session it was. Demo clips need a data connection the first time they play.
The Terms of Service cover plans, billing, cancelling and refunds. The Privacy Policy explains what we collect and how to exercise your rights. Both name Venith Emmerce LLC as the operator and data controller.